Laveo DryFlush Warranty (Australia)

Warranty against defects for the Laveo DryFlush Portable Toilet, given by DryFlush Australia Pty Ltd.

  • 2 years from the date of purchase, for toilets bought new on or after 1 July 2025.
  • Replacement parts posted free within Australia; no need to return the faulty part.
  • Optional 5-year extended warranty, for 7 years in total.
  • Your rights under the Australian Consumer Law apply in addition to this warranty.

Who gives this warranty

DryFlush Australia Pty Ltd, the exclusive Australian distributor of the Laveo DryFlush.
51/76-84 Waterway Drive, Coomera QLD 4209
Phone 1800 844 962 · Email kevin@dryflush.com.au

What is covered

This warranty covers the Laveo DryFlush Portable Toilet (White or Black Edition) bought new from DryFlush Australia or an authorised Australian dealer on or after 1 July 2025. For 2 years from the date of purchase, if a part fails because of a defect in materials or workmanship, we will send you a replacement part at no cost.

The same terms apply to household, recreational and commercial use, including mine sites, events and hire. The warranty applies to the original purchaser only and cannot be transferred to a later owner.

Postage

We post warranty replacement parts free of charge to addresses in Australia. You do not need to return the faulty part. If the toilet itself needs to come back to us, we will arrange and pay for the freight.

Fitting parts

Laveo replacement parts are designed for owners to fit without a technician. We provide instructions and videos, and our team can talk you through it by phone. This warranty does not cover labour charged by a third party you choose to engage.

What is not covered

  • The removable battery, which is not part of this toilet warranty.
  • Normal wear, and consumables such as refill cartridges and Pee Powder.
  • Damage from misuse, accidents or not following the user manual. This includes connecting an unapproved power source (such as 24V or 48V), hosing the toilet down, letting water pool around it, submersion, and using it in a shower without a waterproof cover. The toilet is rated IPX4 (splash-resistant from any direction); it is water-resistant, not waterproof.
  • Toilets that have been modified, or repaired with non-genuine parts.
  • Toilets bought outside Australia or from an unauthorised seller.

How to claim

Contact us on 1800 844 962 or at kevin@dryflush.com.au. Have your order number or proof of purchase ready (order confirmation, invoice or receipt), with a short description of the problem and a photo or video. We will confirm what is needed and send the part. Please contact us before sending anything back.

Extended warranty

If you bought the optional 5-year extended warranty with your toilet, it gives the same cover on the same terms for a further 5 years after this warranty ends, for 7 years from the original purchase date in total. Like the standard warranty, it applies to the original purchaser only and cannot be transferred.

Your rights under the Australian Consumer Law

This warranty is in addition to your other rights and remedies under the law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Last updated: 16 October 2026. These terms apply to Laveo DryFlush toilets sold in Australia by DryFlush Australia and its authorised dealers.