Laveo DryFlush Warranty Australia

Australian warranty cover and local support

DryFlush Australia manages Australian warranty claims locally, with manufacturer warranty replacement parts held here in Australia. Eligible customers do not need to contact the US manufacturer or arrange an overseas return.

5 year personal use warranty

For toilets purchased on or after 1 November 2026:

• Personal and recreational use: Standard 5 year manufacturer warranty from the original retail purchase date, including eligible NDIS personal use.
• Commercial use: Standard 2 year warranty from the original retail purchase date.
• Included rechargeable battery: Separate 12 month warranty provided by DryFlush Australia for both personal and commercial use. The battery is excluded from the toilet’s 5 year and 2 year warranty periods.

The toilet warranty covers defects in materials and workmanship, subject to the terms below. No paid extension is required for the standard 5 year personal use warranty.

Personal use includes a privately used caravan, boat, tiny home or bedside toilet. Funding through an NDIS plan manager does not by itself make an individual participant’s personal use commercial. Commercial use includes toilets provided in the course of a business, such as workplaces, mining and rail operations, hire fleets, paid accommodation and shared commercial facilities. If you are unsure which cover applies, contact us before purchase.

Purchases before 1 November 2026

The new warranty periods apply to toilets purchased on or after 1 November 2026. Earlier purchases retain the warranty and any separately purchased extension promised at the time of sale. This includes any more generous battery cover previously promised. Keep your original purchase and extended warranty records. Separately agreed supply terms and applicable Australian Consumer Law rights are preserved.

Who is covered

Australian customers who purchase through DryFlush Australia or a dealer supplied through DryFlush Australia are covered. For direct purchases, provide your order details or other reasonable proof of purchase. For dealer purchases, tell us which dealer or builder supplied your toilet and provide an invoice, receipt or other reasonable evidence so we can verify the purchase and date. The warranty starts on the customer’s original retail purchase date, not the date the dealer bought stock.

What the warranty covers

The toilet warranty covers defects in materials and workmanship under normal use in accordance with the Australian user manual, for the applicable personal or commercial warranty period. It covers the main toilet housing, seat, lid, flush mechanism and internal components where the problem is caused by a covered defect.

For an approved claim under the voluntary warranty, we will repair or replace the defective part or unit. Your rights under Australian Consumer Law, including to a refund or other remedy in the case of a major failure, remain available where applicable.

Battery cover

For toilets purchased on or after 1 November 2026, DryFlush Australia provides a separate 12 month warranty for defects in the included rechargeable battery, whether the toilet is used personally or commercially. This is an additional Australian commitment administered directly by DryFlush Australia. You do not need to contact the battery supplier.

The included battery is excluded from the toilet’s standard 5 year personal use warranty and 2 year commercial warranty. Its separate 12 month warranty applies even if the supplied brand or model changes. Normal ageing and loss of capacity through ordinary use are not, by themselves, manufacturing defects; premature failure will be assessed on its circumstances and applicable consumer guarantees. Earlier battery cover promised at sale is preserved.

Previously purchased extended warranties

The former optional five year extension is no longer offered for new purchases. Valid extensions already purchased remain honoured under the terms promised at sale, including applicable battery and consumables exclusions. The new standard warranty does not cancel or reduce previously purchased cover.

Faulty consumables

Refill cartridges and Pee Powder are consumable products, so normal use and depletion are not covered by the toilet warranty. Faulty consumables, including a refill bag with a manufacturing split or Pee Powder damaged or opened in transit, should be reported to us with purchase details and photos where practical. We replace consumables assessed as faulty at no cost, without limiting any other remedy required by law.

For a faulty refill, we can add the replacement to your next order if you agree. Please remind us when placing that order so we can include it. You do not have to make another purchase to obtain a remedy: if you need a replacement sooner or are not planning another order, contact us to arrange a timely solution. We will also replace faulty or transit-damaged Pee Powder.

How to make a claim

Contact DryFlush Australia on 1800 844 962 or email kevin@dryflush.com.au. Provide your order details or other reasonable proof of purchase. If you purchased through a dealer, include the dealer’s name and your purchase evidence.

Describe the problem and include clear photos or a short video if practical. We will help assess the issue and identify the appropriate remedy. A photo or video is helpful, but is not a condition that removes your legal rights.

Follow the troubleshooting or fitting instructions we provide. Disconnect power before handling internal components. Stop using the toilet if continued use could cause damage or be unsafe.

Most replacement parts can be fitted by customers following our guidance, but you are not required to do so. If you cannot or prefer not to fit a part yourself, contact us so we can arrange an appropriate solution. Fitting a replacement part as we direct does not invalidate your warranty. Disconnect power before handling internal components.

Freight and faulty parts

DryFlush Australia pays freight within Australia for replacement parts supplied under an approved warranty claim. Faulty parts replaced under that claim do not need to be returned. Once we have confirmed the claim and advised that the part can be disposed of, remove and dispose of it appropriately. Batteries and electrical components should go to a suitable battery or e-waste collection service.

Please contact us before sending a toilet or arranging paid repair work. We will pay or reimburse reasonable costs required to resolve a valid claim under the voluntary warranty or where required by Australian Consumer Law. If a whole unit needs transport or another expense is required, we will explain the arrangements before you proceed. To request reimbursement, email your claim details and receipts to kevin@dryflush.com.au. Prior approval is requested to avoid unnecessary costs; it does not remove rights to reimbursement under applicable law.

Damage outside the voluntary warranty

The voluntary warranty does not cover normal wear, cosmetic deterioration, or damage caused by misuse, accidental impact, neglect, improper installation, failure to follow the manual, unsuitable power supplies, or unauthorised alterations or repairs. An accessory or repair does not automatically cancel all cover: an exclusion applies where it caused the problem being claimed.

The toilet is splash resistant, not waterproof. Damage caused by submersion, pooling water or exposure beyond its rated protection is excluded. Follow the Australian manual and our guidance for wet areas and protective covers.

These exclusions concern the voluntary warranty. They do not exclude remedies for a separate covered defect or any rights that cannot lawfully be excluded.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies available under Australian law. Those rights may continue after a stated warranty period ends, and may apply to commercial purchasers where the legal requirements are met. Neither the separate battery warranty nor the commercial warranty period limits those rights.

Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified. A reference to repair or replacement under the voluntary warranty does not limit a statutory entitlement to a refund or compensation. Change-of-mind conditions and restocking fees do not apply to remedies required for faulty goods under Australian Consumer Law.

Australian claims and ongoing support

The manufacturer’s toilet warranty is provided by Waterless Toilets, Inc. (Dry-Flush), 4 Indian Neck Avenue, Branford, CT 06405, USA. Manufacturer contact: +1 203 248 4440; sales@dry-flush.com; dry-flush.com.

DryFlush Australia Pty Ltd (ABN 85 662 321 379) administers Australian claims on the manufacturer’s behalf. Warranty replacement parts are held in Australia under our arrangement with the manufacturer. Australian purchasers deal with our team throughout the claim and do not need to contact the US manufacturer or arrange an overseas return. DryFlush Australia provides the additional Australian battery and service commitments stated here. Dealer customers may also retain rights against the business that sold them the product.

DryFlush Australia Pty Ltd
ABN 85 662 321 379
31 Bridgman Drive, Reedy Creek QLD 4227, Australia
Phone 1800 844 962
Email kevin@dryflush.com.au
Website dryflush.com.au

Contact us before sending goods. This location is our distribution centre, with no retail outlet. Pickups, demonstrations and viewings are available by prior arrangement only. Please call Dean on 0410 553 366 to arrange a visit. We can also help with product advice, consumables and replacement parts after the warranty period.

For questions about the charger, battery cable or separately purchased accessories, contact our Australian team with the relevant product and purchase details. Your rights under Australian Consumer Law remain unaffected.

Read the Australian user manual, visit our FAQs or view the return and refund policy.

Last updated: 6 November 2026. Applies to Australian purchases through DryFlush Australia and its authorised dealer network, subject to any existing cover promised at sale.