Terms of service

PRIVACY POLICY
DryFlush Australia Pty Ltd

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://dryflush.com.au ("Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the pages you view, what websites or search terms referred you, and how you interact with the Site.

We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as Order Information.

When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect to:

  • Fulfil orders placed through the Site

  • Process payments

  • Arrange shipping and delivery

  • Provide invoices and order confirmations

  • Communicate with you

  • Screen orders for potential risk or fraud

We use Device Information to:

  • Improve and optimise our Site

  • Analyse customer behaviour

  • Assess marketing performance

SMS AND COMMUNICATIONS

If you provide your phone number, we may use it to contact you via SMS for the following purposes:

  • Order confirmations and updates

  • Shipping and delivery notifications

  • Customer support communications

Where you have provided express consent, we may also send marketing SMS messages, including promotions and offers.

You can opt out of marketing SMS at any time by replying STOP or contacting us at kevin@dryflush.com.au

We comply with the Spam Act 2003 (Cth) and will only send marketing communications with your consent.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Shopify (our eCommerce platform)

  • Payment processors

  • Shipping and logistics providers

  • Marketing platforms such as email and SMS providers

We may also share your information to comply with applicable laws and regulations or to respond to lawful requests.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, unless we are required to retain it by law.

SECURITY

We take reasonable steps to protect your Personal Information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

YOUR RIGHTS

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

To exercise these rights, contact us using the details below.

COOKIES

We use cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

CONTACT US

For more information about our privacy practices or if you have questions, please contact us:

DryFlush Australia Pty Ltd
Shed 51, 76/84 Waterway Dr
Coomera QLD 4209 Australia

Mobile 0427200209
Email kevin@dryflush.com.au
Phone 1800 844 962